How to Integrate VoIP for Zoom & Microsoft Teams

As remote and hybrid work models become today’s norm, businesses need to integrate Voice over Internet Protocol (VoIP) systems into their existing technology platforms more collaboratively and strategically. One powerful example is using VoIP for Zoom, which is integrated directly into the Microsoft Teams interface. This combination offers seamless calling, smarter, streamlined workflows, and easier team collaboration.

In this article, we’ll discuss how IT administrators can upgrade their phone systems with modern VoIP solutions that bridge Zoom Phone and Microsoft Teams. We’ll also walk you through the setup of VoIP for Zoom, highlight some key features, and help you choose the right technology bundle to support your business’ communication needs.

1. Enable Zoom Phone for Microsoft Teams

To use Zoom’s VoIP features within the Microsoft Teams interface, you first need to enable Zoom Phone and authorize its integration with Microsoft 365. This allows your organization to use Zoom as your backend telephony system while maintaining the collaborative features of Teams.

Step-by-Step Setup

Follow these steps to configure Zoom Phone for use with Microsoft Teams:

1. Access the Zoom Admin Portal

• Log in to the Zoom web portal with administrator credentials that grant the necessary permissions.

2. Navigate to Account Settings

• In the left-hand menu, go to Account Management > Account Settings > Zoom Phone.
• This is where you can manage VoIP settings and enable third-party integrations.

3. Enable Zoom Phone for Teams

• In the Zoom Phone settings, activate the two following options:
  • “Automatically Call From 3rd Party Apps” – this allows Zoom Phone to handle calls initiated from external apps like Microsoft Teams.
  • “Zoom Phone for Microsoft Teams” – this specifically enables the integration with the Teams platform.

4. Sign in to Microsoft Teams

• When prompted during setup, use your Microsoft 365 admin credentials to authenticate the integration. This step is essential for establishing trust between the two platforms.

5. Grant Permissions

• Review and accept the necessary permissions to allow Zoom to access and integrate with your Office 365/Microsoft Teams environment.

Once enabled, Zoom Phone functions as a cloud-based communication solution within your Microsoft ecosystem, delivering a smooth and integrated user experience. Users can now make and receive calls, access voicemail, and manage their contacts, without leaving the Teams interface.

This entire experience supports your team’s productivity.

2. Configure Microsoft Teams

After enabling Zoom Phone, the next step is to prepare Microsoft Teams to support the integration. This ensures that users can fully use Zoom’s VoIP capabilities within the Teams interface.

Teams Setup Instructions

1. Access the Microsoft Teams Admin Center

• Log in to the Microsoft Teams admin center using your Microsoft 365 administrator credentials.
• Make sure you have the correct permissions to manage external app integrations and voice settings.

2. Authorize the Zoom Integration

• Follow the on-screen prompts to grant Zoom Phone access within your Teams environment.
• Administrators can easily configure VoIP in Microsoft Teams through the Teams Admin Center to ensure compatibility with Zoom Phone.
• If needed, navigate to Teams Apps > Manage Apps to Locate Zoom Phone and verify it’s allowed.

3. Verify Configuration

• Confirm that the setting “Zoom Phone for Microsoft Teams” appears as enabled in your Teams settings.
• You may also want to test a sample call or message to make sure everything is working as expected.

This step completes your Microsoft Teams VoIP setup, ensuring seamless access to VoIP collaboration tools within your organization.

By connecting Zoom Phone with Microsoft Teams, your organization effectively deploys a powerful cloud phone system for Teams that scales with your communication needs.

3. Start Using the Integration

Once both platforms are configured, your team can immediately begin using the new functionality.

Features & Functionality

• Flexible Calling Options: Users can place calls using either Microsoft Teams Calling Plans or Zoom Phone, depending on department or business need.
• Schedule and Manage Zoom Meetings in Teams: Control Zoom meetings, manage calendars, and access Zoom Phone admin settings from directly within Teams.
• Enable Third-Party Calling in Teams: The “Automatically Call From 3rd Party Apps” feature allows Zoom to act as your default dialer inside Microsoft Teams.

The integration unlocks advanced Zoom and Teams calling features, allowing users to place, receive, and manage calls across both platforms without disruption. By reducing the need to toggle between applications, this Teams voice integration supports productivity across hybrid work environments.

This streamlined VoIP setup for remote teams ensures consistent connectivity and high-quality communication, regardless of location.

4. Benefits of the Integration

Pairing VoIP for Zoom with Microsoft Teams is convenient and offers real, measurable benefits for your organization.

Why It Matters

• Centralized Communication: Consolidate meetings, messaging, and voice calls into a single, efficient platform.
• Enhanced Collaboration: Teams can communicate instantly, whether remote, hybrid, or in-office. With Zoom and Teams integration, businesses gain access to robust cloud-based communication tools that improve flexibility, mobility, and collaboration.
• Streamlined Workflows: One login, one system, full functionality. This minimizes friction and increases productivity as there is no need to switch between different platforms.

Your IT teams also benefit from simplified phone system setup and centralized monitoring across your cloud-based communication environment, making it a win-win for everyone involved.

5. Match Your Hardware to Your Software Stack

To fully benefit from this integration, your business needs modern hardware that supports advanced collaboration.

Why Choose 24-7 & West Wisconsin Telcom?

24-7 & West Wisconsin Telcom offers:

• Computer bundles optimized for Microsoft 365 VoIP integration
• Devices built for unified calling and remote team collaboration
• Tailored solutions for both new office setups and distributed teams
• Reliable business internet and WiFi

24-7 & West Wisconsin Telcom supports a wide range of business VoIP solutions designed to integrate seamlessly with Microsoft 365 and Zoom Phone.

Bring It All Together

Businesses that implement VoIP for Zoom with Microsoft Teams benefit from:

• Crystal-clear voice quality
• Reduced app switching
• Improved communication across distributed teams

By setting up Zoom VoIP configurations and Microsoft Teams calling plans with the right tools and support, your business can unlock the next generation of connected voice communication.

Contact 24-7 & West Wisconsin Telcom for expert VoIP integration services and pre-configured hardware bundles that are optimized for unified communication and remote collaboration. Whether you’re upgrading your existing systems or starting fresh, 24-7 & West Wisconsin Telcom helps you stay connected, secure, and ready for what comes next in tech.