Technical Support FAQs

My Internet connection seems slow, what are possible causes?
There are many factors that impact the speeds that you actually receive.:
WiFi interference – There are many items in your home that can cause interference with your router’s signal. Some possible culprits are: kitchen appliances, baby monitors, physical obstructions such as walls and floors, garage door openers, cordless phones, florescent bulbs and other WiFi networks in your area. It is often very difficult and sometimes impossible to pinpoint the specific interference due to all of the factors that impact your WiFi signal.
Out of date equipment – Every component of your device can have an effect on your Internet speed. The network interface card, operating system, web browser, amount of available memory and other applications running on the device all affect the upload and download speeds. Typically newer devices are better equipped to handle faster connection speeds.
The number of devices connecting – If you have multiple devices connecting at the same time they share the total speed of your connection. For example, if you have a 75 Mbps connection with 5 devices connected at the same time each device will have a maximum connection speed of 20 Mbps. If one of the devices is not using the full 20 Mbps, then another device could use more as needed, but the maximum of the total devices can never exceed 75 Mbps.
External network conditions – Once your transmission leaves 24-7 & West Wisconsin Telcom fiber network it may have to go through segments of the Internet that provide slower service.

What are West Wisconsin Telcom's Internet settings?
Incoming Mail Server (POP3):
Outgoing Mail Server (SMTP):
Primary DNS:
Secondary DNS:

How can I protect my computer from lightning?
During the summer months many computers are damaged because of lightning strikes that occur during thunderstorms.

It’s not a good idea to be connected to the Internet during a thunderstorm. As with most electrical equipment, you should not be near them during a storm. Stay off line. It is dangerous to use electrical or telephone equipment during a thunderstorm.

Lightning may easily damage any and all computer equipment despite the fact that you may have surge protectors or power back up devices. Lightning contains more than enough voltage to go straight through some surge protectors and right into your computer. Modems do not handle extra energy very well. West Wisconsin Telcom and 24-7 Telcom’s technical support staff have worked with many frustrated customers whose modems were damaged due to lightning.

The best and easiest way to protect your equipment is to completely unplug the computer’s telephone and power cords.

Whenever a thunderstorm is approaching your area, you should shut the computer off, pull the power cords and telephone cord out of the wall and leave them away from the outlets. This will reduce the risk to your computer almost completely – only a direct hit is likely to cause damage.

Disclaimer: None of the above actions will protect you or your computer hardware from all effects of lightning. There is always a risk of damage to you or your computer equipment despite the best of precautions. West Wisconsin Telcom and 24-7 Telcom assume no liability for any damage direct or incidental as a result of lightning or as a result of any of the suggestions provided herein.